Return & Refund Policy

At Design It, every order is custom-made. Each item is screen-printed or embroidered specifically for you once your order is placed.

Because of the personalized nature of our products, we do not accept returns, exchanges, or offer refunds.

Please read the details below carefully before placing your order.

Returns

We do not accept returns. All orders are custom-made to your specifications, which means they cannot be restocked or resold. For this reason, all sales are final.

Exchanges

We do not offer exchanges. Exchanges through our store or door pickup are not available.

All orders are non-returnable and non-exchangeable.

Refunds

We do not offer refunds once an order has been placed and processed.

Since each item is created specifically for you, refunds are not available for incorrect size selection, design approval, color choices, or change of mind.

Please Order Carefully

Because all items are custom, we strongly recommend that you:

• Double-check sizes before confirming your order
• Review and approve your design carefully
• Confirm colors, quantities, and customization details
• Ensure your shipping address is correct and complete

We are not responsible for issues caused by incorrect information provided at checkout.

Damaged or Incorrect Orders

If you receive an item that is damaged or incorrect, please contact us as soon as possible. We will review the issue and work with you to find a solution.

Please email us at: info@designitapparel.com 

Include your order number and clear photos of the issue so we can assist you quickly.

If you have any questions before placing your order, we encourage you to reach out. We are happy to help make sure everything is correct before production begins.